Product Detail

Import Transporter

Transporters can be imported from Channable into Odoo through the Operations panel. From the Dashboard, click the Operations button to open the Channable Operations popup. Select Import under Channable Operations and then choose Import Transporter from the Import Operations section. Click Execute to begin the import process. Once completed successfully, imported transporters become available under the Transporter menu inside the Configuration section.

Import Order with Specific Order IDs

When Import Order is selected under Import Operations, additional configuration options become available. By enabling the Import Specific Order option, you can fetch one or more orders by entering exact Channable Order IDs into the Channable Order IDs field. This method bypasses date-based synchronization and imports only the specified orders, making it useful for reprocessing failed orders or importing specific orders on demand.

Order Queue List

The Process menu contains the Order Queue section, where all imported order queue records are listed. Orders can be processed in two ways. First, you can manually process a specific queue by opening the record and clicking Process Queue Manually. Second, the connector automatically installs a Scheduled Action called Channable: Process Order Queue that processes all pending queues automatically at configured intervals.

Process Order Queue

After processing, the Order Queue record updates automatically to reflect the outcome of each order line. Successfully processed orders display linked Sale Orders and a Completed status, while failed orders show a Failed state for troubleshooting. Queue records may also display a Partially Completed status if some orders succeed while others fail. Linked logs can be accessed directly to review detailed process history and retry failed operations after resolving issues.

Clicking the Logs link on an Order Queue record opens the detailed process history, allowing administrators to review every step performed during queue execution.

Import Order Using Date

When Import Specific Order is disabled, the Import Order Using Date option can be enabled instead. This expands the operations panel to display From Date and To Date fields, allowing orders to be imported based on a selected time range. You can further refine imports by applying an Order Status filter to fetch only relevant marketplace orders.

Scheduled Action: Import Order from Channable

The connector automatically creates a dedicated Scheduled Action for periodically importing marketplace orders. Navigate to Settings → Scheduled Actions and open Channable: Import Order from Channable. Each configured Channable instance receives its own dedicated cron job to ensure orders are synchronized automatically at regular intervals.

Import Channable Product

During order processing, if a product from Channable does not already exist in Odoo, the connector automatically creates the product record instantly using the available marketplace product information. This prevents order synchronization failures and ensures uninterrupted processing.

Channable Product Info

The Channable Product Info tab displays Channable-specific product information inside Odoo. This includes the connected Channable Instance, Channable Product ID, and Product EAN, helping administrators track marketplace-linked products easily.

Import Channable Customer

When orders are imported from Channable, customer records are automatically created or updated in Odoo using marketplace customer information. The Channable Information tab on the customer form stores marketplace-related details, including associated Channable instances.

Auto-Created Sale Order

Once an Order Queue line is successfully processed, Odoo automatically creates the corresponding Sales Order. Depending on the configured automation workflow, the order may also be confirmed instantly. The Sales Order contains marketplace-specific information such as Channable Instance ID, Channable Order Number, Payment Status, and Shipment Status.

Auto-Validated Delivery Order

Once a Sales Order is automatically confirmed, Odoo immediately generates the corresponding Delivery Order. If delivery validation is enabled in the automation workflow, the shipment is automatically validated without requiring manual intervention.

Auto-Created and Posted Invoice

Following delivery validation, Odoo can automatically generate and post customer invoices based on configured workflow permissions. This creates a fully automated order-to-invoice pipeline, eliminating manual accounting tasks after order import.

Fetch Payment Status Automatically

The connector installs a Scheduled Action called Channable: Fetch Channable Order’s Payment Status that periodically updates payment statuses from Channable into Odoo. Only orders that are not marked as Paid are checked and updated automatically.

Fetch Shipment Status Automatically

The connector also includes a Scheduled Action called Channable: Fetch Channable Order’s Shipment Status which periodically updates shipment information from Channable into Odoo. Orders not yet marked as Shipped or Cancelled are automatically checked and synchronized.

Export Shipment Tracking Details

The integration provides two methods for synchronizing shipment tracking details from Odoo to Channable. If the connector is configured to send shipment information immediately upon delivery validation, tracking details are pushed to Channable in real time as soon as the Delivery Order is validated in Odoo. This ensures customers and marketplaces receive shipment updates instantly.

Alternatively, if instant synchronization is not enabled, the connector uses a Scheduled Action (cron job) to periodically fetch all pending delivery orders and export shipment tracking details to Channable in bulk. This automated process ensures no shipment updates are missed and keeps marketplace order statuses synchronized without manual intervention.

Cancel Order from Odoo to Channable

When a Sales Order is cancelled in Odoo, the connector automatically sends a cancellation request to Channable to synchronize the order status on the marketplace. This ensures both platforms remain aligned and prevents fulfillment inconsistencies.

After the synchronization attempt, the system automatically posts a notification in the Sales Order chatter to inform users whether the cancellation was successfully updated in Channable. Additionally, a detailed process log and log line are generated to record the synchronization result, including success confirmations or detailed failure reasons for troubleshooting and audit purposes.