Product Detail

App Installation.

Under Settings > Inventory Settings user have to set “Source Picking Type” and “Destination Picking Type”.

RMA Management > Configuration > Return/No Return Menu.

Create new Customer RMA Order:

– Select sale order and based on sale order set Invoice Details Automaticaliy.

– Select Related Delivery Order based on delivery order set Delivey details and Return Product Line Automaticaly.

– Select Return/No Return and Return/cancle Quantity in Return Product line.

– Select Product for Replace product in Replacement Product Line.

– Submit RMA Order.

Click on Reject buton and Open popup window for Select Reject Reason.

When Reject RMA order show Reset to Draft button and set the reject reason inside the Reject Reason field. when Click on Reset to Draft Button user can again submit the order and all process.

Click on Approve button and Approve RMA Order.

While Approved order Created the In Picking for Return the product in stock as per the Selected return/no return reason.

view created In Picking using smart button. and inside this picking view related rma order.

Click on Validate Button and Validate the RMA Order.

When Validate the RMA order created the Out Picking for Replacement Product and also create credit note for Return item.

view created Out picking and creadit note using smart button.

Click on Close button and Close Completed RMA Order.

Click on Send by Email button and send mail of RMA order to Cutomer.

Download the Customer RMA Report from action menu of RMA order form.

Inside the selected sale order > Picking View Claims/RMA Orders.

Under user configuration enable ‘Supplier RMA’ checkbox.

After enable ‘Supplier RMA’ checkbox under the invetory settings inside Supplier RMA Settings set source picking type for supplier and Destination picking type for supplier.

Under RMA Order > Supplier RMA Order menu user can create RMA order.

– Select Purchase order.

– Select Related Recepit Order based on Receipt order set Recepit details and Return Product Line Automaticaly.

– Select Return/No Return and Return/cancle Quantity in Return Product line.

– Select Product for Replace product in Replacement Product Line.

– Submit Supplier RMA Order.

Click on Reject buton and Open popup window for Select Reject Reason.

While Reject RMA order show Reset to Draft button and set the reject reason inside the Reject Reason field. when Click on Reset to Draft Button user can again submit the order and all process.

Click on Approved Button and Approve Supplier RMA Order.

While Approved Supplier RMA order Created the Out Picking for Return the product to Vendor as per the Selected return/no return reason.

view created Out Picking using smart button. and inside this picking view related Supplier RMA order.

Click on Validate Button and Validate the Supplier RMA Order.

When Validate the Supplier RMA order created the In Picking for Replacement Product and also Vendor create credit note for Return item.

view created IN picking and Vendor creadit note using smart button.

Click on Close button and Close Completed Supplier RMA Order.

Click on Send by Email button and send mail of Supplier RMA order to Vendor.

Download the Supplier RMA Report from action menu of Supplier RMA order form.

Inside the selected Purchase Order > Picking View Claims/Supplier RMA Orders.